Traditionally organisations would purchase a telephony system which was a PBX for their office. They would then have to decide upfront how many extensions they were going to need and the generic functionality required by every user. To provide communications in additional offices or branches they would then have to replicate this environment.
With hosted telephony there is no investment required in infrastructure. You leverage our carrier grade platform that is hosted and fully managed in the cloud. You then gain ultimate flexibility of deciding on a month-by-month basis how many users you wish to support and individually what capabilities you want to deliver to these users, on a pay-as-you-use basis.
No upfront capital investment, no ongoing support fees and reduced call charges – paying for only those users and functionality you need.
Ability to flex up and flex down both number of users and capability. The ability to support every user in every location.
Access to a comprehensive range of business telephony capabilities that continues to be extended.
By detaching your business communications from your premises and leveraging a fully redundant cloud platform.
Comprehensive reporting on how your business communicates and capturing critical interactions.
Our Advanced Voice Services enable you to extend the power of your iTechIT Hosted Telephony with the following range of options:
Providing the ability to automate the management of inbound call using voice prompts to identify which services are required and directing the call appropriately.
With iTech IT’s Hosted Telephony there is no need for expensive on-premise call recording, this capability is embedded within our cloud and can be switched on for particular lines or particular users.
The Call Reporting feature enables you to obtain a full picture of your inbound and outbound call history to enable you to manage your business communications.
Powerful GUI enables you to define and run reports
Comprehensive range of standard reports
Ability to tailor reports for your specific needs
Ability to leverage account codes to enable customer billing
With our Hosted Telephony the extension is not tied to a physical device and as such organisations are able to easily and effectively enable hot-desking either within a single office or across multiple locations.
iTech IT’s Hosted Telephony delivers one of the most comprehensive ranges of business communication features enabling you to empower each and every employee to be more productive and improve the way you engage with your customers, partners and suppliers.
At iTech IT we combine a flair for innovation with a passion for service – our solutions are specifically designed to help SME Businesses and branch networks to communicate more effectively while reducing costs.
We believe in taking the time to truly understand every client’s unique business and their communication needs. We then work with them and our network of business partners to deliver high quality hosted telephony tailored to their requirements delivering real value.
Our experience in deploying hosted telephony for clients across many industry sectors enables us to add value through advising on best practice. We can guide you on what works best for businesses like yours and how you can maximise the value of the new capabilities that cloud telephony delivers for you.
At iTech IT we are focused on providing an end-to-end solution – from your connection to the public telephone network right the way through to the telephones on your employees’ desks. Our experience and expertise in VoIP is unrivalled and this enables us to seamlessly transition you to our Hosted Telephony and deliver the capabilities that you need to each and every user.
We believe that the support we offer is second to none and pride ourselves on being accessible and responsive to our clients. Our 24×7 support centre provided by our Telephony Partner ‘Inclarity’, constantly monitors both the availability and the quality of service of our hosted platform and not only resolves issues against clearly defined SLAs but ensures we address root cause to ensure we continually improve our service.